MADAME GROW® (VEGETAL BIOPLANT SL) with registered office in Spain, guarantees that all purchases made and destined within the 28 countries of the European Union reach their recipients as there is a free trade policy between the different Member States, so that any product or order that does not reach its final recipient for reasons not attributable to it, will be guaranteed and immediately reimbursed upon knowing the minimum impossibility with respect to its correct delivery, whether due to loss, deterioration, customs retention or any other type of incidence.

For purchases made with destination outside the European Union, VEGETAL BIOPLANT SL, is responsible for the goods until their departure from the Spanish customs, once the goods or goods leave the Spanish customs will become account and responsibility of the buyer, which at the time of making the purchase declares to be aware of the regulations, customs situation and security in their own country for the importation of the type of products supplied by VEGETAL BIOPLANT, SL.

In order to facilitate and ensure the arrival of the order made by a buyer outside the EU, VEGETAL BIOPLANT SL, before making the shipment, contact the buyer by email or phone to try to put and ensure all possible means to scope for the merchandise to finally reach its destination.

Shipping costs outside the EU stipulated in the MADAME GROW® WEB, may be modified unilaterally by VEGETAL BIOPLANT SL, if these, after consulting the logistics operator for the casuistry of the country of destination, are higher than those reflected in the WEB, at which time we will contact the buyer to communicate the increase, having the option to desist from the purchase without penalty, in case it is not satisfied with the final price of the shipment stipulated by the logistic operator.

Out of Spain no shipments are made against reimbursement.

Shipments outside the EU, are out of any promotion that can be made by MADAME GROW®, regarding discounts or exclusions in the payment of shipping costs.

Currently orders under € 35 are required to pay the shipping cost. However, from that amount the shipping cost would be free as long as the proportion of the shipping cost with the order is maintained as explained in the previous point.

From MADAME GROW®, we work with leading logistics or courier companies in the sector such as MRW, Correos Express, Seur, TNT, UPS, etc., so that almost always the arrival of the merchandise to its destination is assured.


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